Operations & Process Management Professional
Lisedi
Matikiti
Warsaw-based bilingual professional with experience in customer operations, quality assurance, and process-driven administration
Get In TouchAbout Me
I am a detail-oriented Operations Administrator with proven experience in high-volume, time-critical environments. My professional journey has been defined by a commitment to precision — managing complex administrative workflows, ensuring meticulous documentation accuracy, and driving cross-functional collaboration to achieve operational excellence.
My background spans customer operations at McDonald's, where I managed daily transactions and coordinated team-wide issue resolution under strict procedural standards, and software quality assurance at Lionbridge Games, where I validated complex systems against rigorous requirements and helped optimize quality processes in an Agile environment.
A bilingual professional based in Warsaw, Poland, I hold a Bachelor's degree in Business Management from Vistula University. I bring a process-driven mindset, strong analytical capabilities, and a genuine dedication to delivering quality outcomes in every role I undertake.
Education
2020 — 2023
Bachelor of Arts in Business Management
Vistula University (Akademia Finansów i Biznesu Vistula), Warsaw, Poland
Thesis: "Covid-19 Socio-Economic Impact for Zimbabwe"
Graduated: July 2023
Experience
McDonald's
Customer Service Associate
Warsaw, Poland
Feb 2022 – Sep 2023 & May 2025 – Present
- Managed high-volume daily transactions with strict adherence to operational procedures and accuracy standards, ensuring seamless service delivery during peak hours
- Maintained meticulous records and documentation in a fast-paced, regulated environment, supporting audit readiness and operational transparency
- Coordinated across teams to resolve issues efficiently, identifying process gaps and recommending improvements that enhanced overall accuracy
- Demonstrated adaptability across rotating shifts while maintaining consistent service-level expectations and operational standards
Lionbridge Games
Software Quality Assurance Tester
Warsaw, Poland
Oct 2024 – Apr 2025
- Validated complex data outputs and system behaviors against defined requirements with precision, ensuring software quality benchmarks were consistently met
- Conducted structured investigations and root-cause analysis, documenting findings to support process optimization and defect prevention
- Documented findings for traceability and auditability within electronic QA systems, maintaining a thorough record of test outcomes and defect lifecycle
- Collaborated with developers and QA analysts in an Agile environment to drive quality improvements, contributing to sprint planning and retrospective sessions
Skills
Customer Operations
Transaction processing, service delivery management, and operational procedure adherence in high-volume environments
Documentation & Compliance
Meticulous record-keeping, documentation accuracy, audit trail maintenance, and regulatory compliance support
Quality Assurance
System validation, root-cause analysis, structured investigations, and defect lifecycle management
Process Management
Workflow optimization, process gap identification, operational improvement recommendations, and standardization
Cross-Functional Collaboration
Team coordination, stakeholder communication, Agile sprint participation, and cross-departmental issue resolution
MS Office & Systems
Proficient in MS Office Suite, electronic QA systems, data entry platforms, and digital documentation tools